I just received a book order from O'Reilly Media. It didn't quite go as planned...
Here is the email I sent their customer service department.

I daresay there was a problem with the book order I just received. I had ordered CSS Pocket Reference (9780596515058), HTML and XHTML Pocket Reference (9780596527273), and JavaScript Pocket Reference (9780596004118). I received the CSS and HTML Pocket References, however, instead of the JavaScript Pocket Reference, I received "On a Wild Night", a paperback romance novel by Stephanie Laurens. Needless to say, this is not what I want. While I appreciate O'Reilly Media trying to add some excitement and romantic zest to my life, I'm far more in need of exciting JavaScript flings at the moment. I can't even imagine how this book was placed in my order, since O'Reilly Media focuses on technical computer books, and doesn't even sell this book. Perhaps Ms. Laurens is not selling as many books as she would like, and is subverting O'Reilly's shipping department by slipping in copies of her books to unsuspecting customers, in the hopes they will enjoy it and buy more?

In any case, please send the JavaScript Pocket Reference, as that would be absolutely wonderful. Again, the order number is 171212.11860740.

Yours in romance,
Matthew Harrison